Privacy Policy

We may collect and process the following categories of information:

We collect data through various sources:

• User-Provided Information: Data you enter manually during onboarding, profile creation, or campaign setup.
• API Integrations: Information synced via Meta/Facebook Business integration, which enables access to WhatsApp Business messaging.
• Automated Data Collection: Cookies and similar tracking technologies automatically gather usage data and preferences to help improve user experience.
• Communication Channels: If you contact our support or interact with our team, we may store that correspondence for service improvement and internal documentation.

We collect and use your information for the following purposes:

• Service Delivery: To create and manage your WhatsApp marketing account and enable the sending of WhatsApp messages using approved templates.
• User Support: To provide customer support, troubleshoot issues, and respond to inquiries.
• Platform Improvement: To analyze usage behavior and improve system performance, dashboard features, and user experience.
• Security and Compliance: To verify identity, prevent fraud, and comply with Meta/Facebook requirements and applicable laws.
• Analytics and Reporting: To generate reports related to campaign success metrics, delivery status, user engagement, and performance logs.

We may share your information with:

• Meta/Facebook: As a WhatsApp Business Solution Provider, we share data necessary for campaign execution, including phone numbers, template IDs, and business verification details.
• Technology Service Providers: This includes cloud hosting platforms, email providers, payment gateways (if applicable), and analytics tools—all bound by confidentiality and data processing agreements.
• Legal and Regulatory Authorities: When required by applicable law or court order, we may disclose necessary information to government or regulatory bodies.

We use cookies and similar tools to:

• Recognize returning users and maintain logged-in sessions
• Customize your dashboard experience and user interface
• Collect aggregated analytics data to improve feature performance

You may modify your browser settings to block or remove cookies. However, doing so may affect platform functionality and prevent certain features from working correctly.

• Upon signup, each business is assigned a TMBill WhatsApp Marketing Account.
• This account stores all historical campaign activity, template submissions, and API credentials.
• Direct deletion of accounts by users is not permitted due to compliance obligations and historical campaign linking.
• If you wish to suspend your account or stop receiving messages, you may contact our support team at contact@tmbill.com.
• We may retain certain records even after suspension, where required for legal or regulatory reasons.

If you are located outside the region where our servers are hosted (e.g., EEA, India, UAE), please note:

• Your data may be transferred to, stored in, or processed in countries with different data protection laws.
• We ensure adequate protection through data processing agreements, Standard Contractual Clauses (SCCs), and secure transmission protocols.
• Our cloud infrastructure is hosted with industry-standard platforms that follow global security and compliance frameworks (e.g., AWS, Azure).

If you are located in the European Union or European Economic Area, you have the following rights:

To exercise these rights, email us at: contact@tmbill.com. We may request identity verification before processing your request.

We implement strong security practices to protect your personal data, including:

• Encrypted data transmission using SSL/TLS
• Access controls and authentication protocols
• Regular security updates and monitoring of our infrastructure
• Strict internal policies for employee access and data handling

If you have any questions, concerns, or requests related to this Privacy Policy or how your data is handled, please contact us: